Returns and refunds

We want you to be happy with your order. This policy explains how returns and refunds work. It does not limit your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not what you ordered, email info@jetlagsa.co.za within 7 days of delivery with your order number and a photo of the problem. We will replace the item or refund you in full, including the delivery fee, and we arrange and pay for the return.

Under the CPA, goods must be of good quality and free of defects. If a product turns out to be defective, you may return it within six months of delivery for a repair, replacement or refund, as the CPA provides.

Cancelling within seven days (cooling off)

ECTA gives you a cooling off period: you may cancel an online purchase within seven days of receiving the goods, without giving a reason. Email info@jetlagsa.co.za with your order number. Return the products unused, unopened and with the seal intact. The only cost you carry is the cost of sending them back, and we refund the full amount you paid within 30 days of receiving your cancellation.

Changed your mind after seven days

You may also return unopened products within 30 days of delivery. They must be unused, in their original packaging and with the seal intact. You pay the cost of sending them back, and the refund covers the product price but not the original delivery fee.

For health and safety reasons, we cannot accept returns of opened boxes, or of capsules that have left the sealed pack, unless the product is faulty or not what you ordered.

How to request a return or refund

1. Email info@jetlagsa.co.za with your order number, the products you want to return and the reason. A photo helps if something is wrong with the order.
2. We reply within two working days to confirm the return and send you the details for packing and sending it.
3. Pack the products securely, include your order number, and send them to our return address using a trackable courier or postal service. Keep proof of postage until your refund comes through.
4. When the parcel arrives we check it, usually within three working days, and let you know that your refund or replacement is on its way.

If you are returning a damaged, faulty or incorrect item, we arrange the collection for you, so you do not need to send it yourself.

How refunds are paid

Refunds are paid back to the original payment method through PayFast, or by EFT to your bank account if that is not possible. Allow up to 10 working days for the refund to reflect.

We refund the delivery fee in full when an item was damaged, faulty or not what you ordered, and when you cancel within the cooling off period. For other returns, the original delivery fee is not refunded.

Order cancellations before dispatch

If you want to cancel an order that has not been dispatched yet, contact us as soon as possible at info@jetlagsa.co.za. If it has not left our premises, we cancel it and refund you in full, including delivery.

Contact

Email info@jetlagsa.co.za or call us on 082 909 9694. Return address: 81 Hamerkop Crescent, Montana Estate, Doornpoort, Pretoria, 0186.